Above all, we are absolutely committed to providing outstanding service to all of our customers. We have customers that continue to place multiple orders with us because they know we provide exceptional products with service to match. Due to the nature of cosmetic products, our inventory is stored in a sterile, climate controlled environment. Unfortunately, we do not provide refunds on orders once they are removed from that environment and shipped. We encourage you to contact us by email immediately if you desire to cancel or return your order so that we may have the opportunity to resolve the issue for you.
We are committed to providing our customers with complete satisfaction. We take many steps prior to shipping orders to ensure that mistakes and purchase issues do not arise. We encourage our customers to contact us by email at firstname.lastname@example.org with any questions or concerns prior to completing an order should they feel hesitant about purchasing a particular product. We are happy to provide the information necessary to assist you. Our order processing is extremely efficient; most orders are processed and shipped within 24 hours. We ask that you email us immediately if you decide to cancel your order so that we may have the opportunity to resolve the issue for you.
Right of First Refusal
We provide a safe, convenient shopping experience for our customers, centered upon providing authentic, professional makeup products. We go to great lengths to protect our customers and our business. We reserve the right to refuse products and service to anyone, at any time, for any reason. All paid funds from purchased orders that we decide not to process will be returned to the purchaser immediately. We greatly appreciate your business and we thank you for choosing thebeautysampler.com.