FAQ

Products
I'm new to your service, what can I expect?
You can expect exceptionally high quality products, with fast, efficient service times. We provide the highest level of professional service in the most financially efficient way possible. All of our prices are flat-rate and easy-to-understand.  All MAC pigment samples and products we sell are authentic, professional-grade, and purchased through MAC or a MAC authorized retailer in the United States. In addition, we have our own exclusive line on mineral makeup, aptly named CrAvE. Our mission truly is to deliver the best for less.

Do you charge for shipping?
Yes, shipping is $2.50 per order for orders shipped within the United States.  Please contact us through our international order form regarding international shipping costs.

How can I guarantee that your products meet my standards?
Our commitment to exceptional quality and service begins with our products. We provide MAC products that we purchase only from MAC or MAC authorized retailers in the United States. Our exclusive CrAvE Mineral Makeup line is an all natural addition to our product offerings. If you have been disappointed with the quality of products you purchased from other retailers we recommend that you take a little time to learn about us. We take pride in being one part of a large community in the beauty industry. We provide additional (free) services that can help educate and protect you. By visiting our YouTube page, you can learn more about how to identify fake or poor quality products, or learn about how to use our products from customers just like you. You can also visit our visit feedback forum and join the makeup conversation with customers from all over the world.

Product Imagery Notice
As part of our mission to improve our website, we incorporated the use of professional photography and lighting to display the contents of product samples and cosmetic pigments as a means to enhance the visual and physical description of each pigment. However, due to photography lighting and the nature of digital display, actual product appearance may differ slightly from photos displayed on our website. If you have any questions concerning a specific pigment, please feel free to contact us by email for assistance.

Orders
Is there a minimum order?
Yes, we require that our customers purchase at least $15.00 dollars worth of products per order before any applicable discounts. Products can be a combination of all brand and eyeshadow samples. This allows us to provide our exceptional line of products at the lowest price possible.

How long will it take for you to ship my order?
We pride ourselves on providing exceptionally fast service turnaround. We begin processing orders as soon as they come in (instantly!). Nearly all orders (99%) are processed and shipped within 24 hours. We are so fast, in fact, that we regularly receive thank you notes from customers thousands of miles away from us that received their orders within two to three business days.

My order hasn't arrived, what should I do?
In the unlikely event you experience a problem receiving your order please email us. We will investigate the issue promptly. Normally, it takes 5 to 10 days for orders to arrive at most destinations in the U.S., and 10 to 15 days for most international orders.

What should I do if I have difficulty placing an order?
If you are having trouble placing an order please email us with a description of your problem at thebeautysampler@gmail.com. We will answer your questions and provide you with information necessary for you to complete your order.

What should I do if my order is missing an item?
If you believe your order is missing an item please email us promptly so that we can investigate and resolve the issue for you.

Can I get a refund?
Above all, we are absolutely committed to providing outstanding products and service. We have customers that continue to place multiple orders with us because they know we provide exceptional products with service to match. Due to the nature of cosmetic products, our inventory is stored in a sterile, climate controlled environment. Unfortunately, we do not provide refunds on orders once they are removed from that environment and shipped.

We are committed to providing our customers with complete satisfaction. We encourage you to contact us by email immediately if you desire to cancel or return your order so that we may have the opportunity to resolve the issue for you.

How long will it take for you to ship my order?
We pride ourselves on providing exceptionally fast service turnaround. We begin processing orders as soon as they come in (instantly!). Most orders are processed and shipped within 24 hours. We are so fast, in fact, that we regularly receive thank you notes from customers thousands of miles away from us that received their orders within two to three business days.

My order hasn't arrived, what should I do?
In the unlikely event you experience a problem receiving your order please email us. We will investigate the issue promptly. Normally, it takes 5 to 10 days for orders to arrive at most destinations in the U.S., and 10 to 15 days for most international orders.

What should I do if I have difficulty placing an order?
If you are having trouble placing an order please email us with a description of your problem at thebeautysampler@gmail.com. We will answer your questions and provide you with information necessary for you to complete your order.

What should I do if my order is missing an item?
If you believe your order is missing an item please email us promptly so that we can investigate and resolve the issue for you.

Can I get a refund?
Above all, we are absolutely committed to providing outstanding products and service. We have customers that continue to place multiple orders with us because they know we provide exceptional products with service to match. Due to the nature of cosmetic products, our inventory is stored in a sterile, climate controlled environment. Unfortunately, we do not provide refunds on orders once they are removed from that environment and shipped.

We are committed to providing our customers with complete satisfaction. We encourage you to contact us by email immediately if you desire to cancel or return your order so that we may have the opportunity to resolve the issue for you.

Account
How do I create an account?
Simple, just fill out our customer registration form, submit it, and you're done. Click here to go to our registration form or click register on our customer service page. If you wish to shop prior to creating an account, then you will be given the option to create your account prior to completing your order at checkout. Creating an account provides a number of valuable benefits: you can save your shopping carts, use express lane check out, view order history, receive promotions and other news early, and more.

How do I edit my account information?
You can edit account information (update your address, phone number etc) by logging into your account. Click here to go to our account login. You can also log into your account by clicking the account login link on our homepage and our customer service page.

Can I view my account history?
If you established an account prior to making a purchase, then, yes you can. You must be logged into your account to view your account history. Click here to visit our Account History login area. There you can review your past purchases and print out invoices. An Account History link is also located on our customer service page.

I forgot my password, can I retrieve it?
If you forget your password please email us so that we can reset your account. Be sure to provide your name, address, and email that you used to register. For privacy protection, we will only send password information to the original email address that was used to register for the account.

How can I cancel my order?
We strongly encourage our customers to carefully review their shopping cart prior to placing orders. If you have any questions or hesitations (about a product) you should consult with us prior to placing your order. Our order processing is extremely efficient. We cannot provide refunds for products that are removed from our warehouse and shipped. We are committed to providing our customers with complete satisfaction. We encourage you to contact us by email immediately if you decide to cancel your order so that we may have the opportunity to resolve the issue for you.

What should I do if my order contains the wrong products?
If your order contains the wrong products please email us promptly so that we may work to investigate and resolve the issue for you. Be sure to provide your name, address, a list of products received and a list of products you were expecting to receive.

How long does it take you to ship orders?
We pride ourselves on providing exceptionally fast service turnaround. We begin processing orders as soon as they come in (instantly!). Most orders are processed and shipped within 24 hours.

Can I order your products as a gift for someone?
We can provide gifting service; however, you must consult with us prior to placing your order so that we can assist you. If you are interested in sending an order as a gift, please email us.

International Shipping
For all international orders please visit our international order form (Hyperlink to international shipping page).

I haven't received my order, what happened?
Please be sure you are aware of customs regulations in your country. You should provide the exact address for your order. If you forget to supply a unit or house number, for example, your order will be delayed, your package may be returned to us and we will have to ship it again, and subsequently charge you the added shipping cost.

What countries do you ship to?
We can ship orders to every country in the world that accepts U.S. born mail. Be sure to place your international order through our international order form so that we can assist you promptly.

How much do you charge for international shipping?
Shipping costs are calculated on a per order basis. Our international order form will allow you to place an order request. We then send you an invoice with the exact amount charged for shipping, so that you can review it before you place your order.

Billing
Can I receive a copy of a past order or invoice?
Yes, if you have an account you can log in and view your account history. If you do not have an account you can email us at thebeautysampler@gmail.com for a copy of your invoice.

General
How can I find my way around your site?
We have worked hard to produce a site that is user-friendly and fun. We provide organized products, product search, easy to find links for specific types of products, and customer service. If you are looking for something specific try viewing our sitemap, which provides a link to every page or area on our website.

How do I use promotion codes?
Promotions codes are meant to be used. We try to run promotions as often as possible.  Once you have the promotion code information, you simply enter that code into the promotion code box during checkout.

Support
How can I contact you?
All of our service is conducted through email. If you have any questions or concerns, if you wish to consult with us prior to placing an order, or if you experience a problem with an existing order, please email us at thebeautysampler@gmail.com.